Live chat has been around for more than a decade, but only recently have companies discovered its profound effect on website conversion rates.
For many customers and customer service agents alike, live chat can be an extremely comfortable source of communication and problem.
Live customer chat tips - - going fastSo train your live chat agents with the right customer service skills and both of you will see a big boost. In short, in this knowledge sharing process, agents can learn important techniques of live chat support from each other with can improve their overall performance. Thank you for your feedback! Did you find this helpful?. Once the support agents have this basic understanding, they will be more interested in providing top-notch service.
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- To avoid such situations, make sure to come up with a friendly response to such callers.
- Thank you for sharing nice information!! If so, consider retaining personnel around the globe.
Increase conversion rate with these 5 tips for live chat